SPAM
Policy
The abuse and misuse of e-mail is a serious problem and EMediaMasters
is committed to a zero-tolerance, anti-spamming policy. Under
this policy, we prohibit spam, or any unsolicited commercial email, from
being sent either:
- Over the EMediaMasters network, by customers or
any other users of the EMediaMasters network (including customers'
customers);
- Over ANY network if the message sent advertises
or mentions a site hosted on an EMediaMasters server.
Definition of UCE (Unsolicited Commercial E-mail), or
SPAM
- Bulk UCE, promotional material, or other forms
of solicitation sent via e-mail that advertise any IP address or
URL belonging to or pointing EMediaMasters or any URL (domain)
that is hosted by EMediaMasters, whether directly or indirectly.
- Unsolicited postings to newsgroups advertising
any IP or URL hosted by EMediaMasters.
The use of webpages set up on ISPs that allow SPAM-ing (also known
as "ghost sites") that directly or indirectly reference customers
to domains or IP addresses hosted by EMediaMasters.
- Advertising, transmitting, or otherwise making
available any software, program, product, or service that is designed
to facilitate a means to SPAM.
Forging or misrepresenting message headers, whether in whole or
in part, to mask the true origin of the message.
- For further information on mail abuse, please
visit the Mail
Abuse Prevention System (MAPS) website.
Repercussions of SPAM
Across the Web, it is generally accepted that SPAM is an inconsiderate
and improper business practice.
- EMediaMasters. SPAM is not only harmful because
of its negative impact on consumer attitudes toward EMediaMasters,
but also because it can overload EMediaMasters's network and resources,
especially on our shared (virtual) server environments.
- Our Providers. Since it is unsolicited, users
who receive SPAM often become angry and send complaints to our
upstream providers. This upsets our providers who abhor SPAM for
the same reasons that EMediaMasters does - it causes negative consumer
attitudes and drains resources. We strive to maintain favorable
business relationships in the Web community and obviously will
not allow any practice that threatens these relationships.
Punishment For SPAM
EMediaMasters reserves the right to suspend or terminate, without warning,
any account that violates this policy. Suspended or terminated accounts
will not be re-instated for any reason. Usage of EMediaMasters
services constitutes acceptance and understanding of this policy.
EMediaMasters may, at its option, charge $25.00 per
SPAM complaint we receive. These are non-refundable charges and will
be invoiced at the time of complaint notification.
EMediaMasters reserves the right to decide what it
considers
"SPAM", "UCE", "mail bombing", or
"bulk e-mail", and to determine from all of the evidence whether or
not the e-mail recipients were from an
"opt-in" e-mail list.
Should you choose to e-mail from EMediaMasters servers,
especially if you use mailing lists, you must read and adhere to the
following guidelines, which are offered as a statement of Internet
standards and best practices for proper mailing list management and
preventing e-mail abuse.
Basic Mailing List Management Principles
for Preventing Abuse
Mailing lists are an excellent vehicle for distributing focused, targeted
information to an interested, receptive audience. Consequently, mailing
lists have been used successfully as a highly effective direct marketing
tool.
Unfortunately, some marketers misuse mailing lists
through a lack of understanding of Internet customs and rules of
the forum pertaining to e-mail. Others fail to take adequate precautions
to prevent the lists they manage from being used in an abusive manner.
- The e-mail addresses of new subscribers must be
confirmed or verified before mailings commence. This is usually
accomplished by means of an e-mail message sent to the subscriber
to which s/he must reply, or containing a URL which s/he must visit,
in order to complete the subscription. However it is implemented,
a fundamental requirement of all lists is the verification of all
new subscriptions.
- Mailing list administrators must provide a simple
method for subscribers to terminate their subscriptions, and administrators
should provide clear and effective instructions for unsubscribing
from a mailing list. Mailings from a list must cease promptly once
a subscription is terminated.
- Mailing list administrators should make an "out
of band" procedure (e.g., a means of contact by which messages
may be sent for further correspondence via e-mail or telephone)
available for those who wish to terminate their mailing list subscriptions
but are unable or unwilling to follow standard automated procedures.
- Mailing list administrators must ensure that the
impact of their mailings on the networks and hosts of others is
minimized by proper list management procedures such as pruning
of invalid or undeliverable addresses, or taking steps to ensure
that mailings do not overwhelm less robust hosts or networks.
- Mailing list administrators must take adequate
steps to ensure that their lists are not used for abusive purposes.
For example, administrators can maintain a "suppression list"
of e-mail addresses from which all subscription requests are rejected.
Addresses would be added to the suppression list upon request by
the parties entitled to use the addresses at issue. The purpose
of the suppression list would be to prevent subscription of addresses
appearing on the suppression list by unauthorized third parties.
Such suppression lists should also give properly authorized domain
administrators the option to suppress all mailings to the domains
for which they are responsible.
- Mailing list administrators must make adequate
disclosures about how subscriber addresses will be used, including
whether or not addresses are subject to sale or trade with other
parties. Once a mailing list is traded or sold, it may no longer
be an opt-in mailing list. Therefore, those who are acquiring "opt-in"
lists from others must examine the terms and conditions under which
the addresses were originally compiled and determine that all recipients
have in fact opted-in specifically to the mailing lists to which
they are being traded or sold.
- Mailing list administrators should make adequate
disclosures about the nature of their mailing lists, including
the subject matter of the lists and anticipated frequency of messages.
A substantive change in either the subject matter or frequency
of messages may constitute a new and separate mailing list requiring
a separate subscription. List administrators should create a new
mailing list when there is a substantive change in either the subject
matter or frequency of messages. A notification about the new mailing
list may be appropriate on the existing mailing list, but existing
subscribers should never be subscribed automatically to the new
list. For example, if Company A acquires Company B, and Company
B has compiled opt-in mailing lists, Company A should not summarily
incorporate Company B's mailing lists into its own.
*This SPAM Policy and all other EMediaMasters
policies are subject to change by EMediaMasters without notice. Continued
usage of our services after a change to this policy is implemented
and posted on the EMediaMasters site constitutes your acceptance
of such change or policy. We encourage you to regularly check the
EMediaMasters site for any changes or additions. Visit our Terms & Conditions for
further information regarding our policies. |